Shipping Policy
Shipping Policy – Spice Island Botanicals
At Spice Island Botanicals, we take great pride in delivering healthy, fresh, and well-packed plants right to your doorstep. Our goal is to ensure that your palms and botanical products arrive safely and on time.
Order Processing
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is prepared for dispatch, you will receive a confirmation message along with tracking details (if available).
Shipping Time
Delivery time varies based on your location and the type of plants ordered:
- Standard Delivery: 3–7 business days
- Express Delivery: 1–3 business days (availability may vary)
- Remote or difficult-to-reach locations may require extra time due to courier limitations.
Since we ship live plants, we pack and schedule shipments carefully to ensure freshness and survival during transit.
Shipping Charges
- Shipping charges depend on your location, plant size, and quantity.
- Final shipping cost will be displayed during checkout.
- Free shipping may be offered during promotional periods or for selected orders.
Packaging & Plant Safety
To ensure your plants arrive in the best possible condition:
- Each plant is packed with protective material to prevent damage.
- Moisture control and ventilation are considered during packaging.
- Larger palms are securely tied and stabilized for safe transport.